baji baji Privacy Policy

1. Introduction and Scope

baji baji is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all individuals who use the services provided through the baji baji website and mobile application.

The purpose of this Policy is to clearly inform you about what information is collected, how it is used, under what circumstances it may be shared with third parties, and what rights you have over your information. By using baji baji's services, you are considered to have accepted the terms of this Policy.

For other terms related to use of the service, please read our Terms and Conditions page, which sets out the general rules on accounts, betting, and transactions in detail.

2. Types of Information Collected

baji baji collects user information in several ways. The information collected can be broadly divided into three categories:

2.1 Information You Provide Directly

Information is collected directly when you provide it during account registration, during a deposit or withdrawal process, or when contacting the support centre. This includes:

Full name
Date of birth (for age verification — to confirm 21+)
Mobile number and email address
Username and password (stored in encrypted form)
Payment method details (information related to bKash, Nagad, Rocket, Upay accounts)
National ID card or passport information for identity verification

2.2 Automatically Collected Information

While you use the service, certain technical information is automatically collected from your device and connection, such as:

IP address and device type
Operating system and browser version
Browsing activity on the platform and session duration
Information obtained through cookies and similar tracking technologies
Referral source — meaning which page or link you came from to reach our site

2.3 Transaction and Gaming Information

Details of every deposit, withdrawal, bet, and game session are recorded. This information is used to ensure account security, resolve disputes, and monitor responsible gaming.

3. Purposes for Using Information

baji baji uses your information only for legitimate and necessary purposes. The main purposes are listed below:

Account management: Registration, login, identity verification, and maintaining account security.
Transaction processing: Completing deposits and withdrawals smoothly.
Customer support: Helping resolve issues via live chat and email.
Relevant communications: Sending promotions, security notices, and important updates.
Fraud prevention: Identifying suspicious activity and maintaining account security.
Responsible gaming: Monitoring spending patterns and taking precautionary steps when needed.
Service improvement: Analytical work to improve platform quality and user experience.

4. Sharing and Disclosure of Information

baji baji never sells or rents your personal information. However, information may be shared in the limited circumstances below:

4.1 Service Providers

Necessary information is shared with trusted third-party organisations for payment processing, data storage, technical support, and fraud analysis. These organisations may only use the information for the specified purpose and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a valid demand from a government authority, or applicable law. In such cases, baji baji will seek legal advice and endeavour to disclose as little information as possible.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. Users will be given timely notice before any such change.

5. Cookie Policy

Cookies and similar technologies are used on the baji baji website and app. They are primarily used for three purposes:

Essential cookies: To maintain login state and verify security tokens.
Performance cookies: To monitor page load speed and performance.
Analytics cookies: To understand user browsing behaviour so the service can be improved.

Cookies can be disabled from your browser settings. However, some features of the site may not work as a result.

6. Data Security Measures

To ensure the security of your information, baji baji has adopted industry-standard technical and organisational measures:

All data transmission is secured through SSL encryption.
Collected information is stored in encrypted form on secure servers.
Passwords are never stored in plain readable form — they are kept only in hashed form.
Access to information is restricted to authorised staff only and is regularly audited.
If a suspicious login attempt is detected, additional security is activated through OTP verification.

However, no method on the internet is 100% secure. It is therefore your own responsibility to keep your password confidential and not share it with anyone.

7. Data Retention Period

baji baji retains your information only for as long as it is necessary. The main principles are as follows:

Information on active accounts is retained for as long as the account remains active.
Even after an account is closed, financial transaction records are kept for a defined period for audit purposes.
Information that is no longer needed is securely deleted or anonymised within a set timeframe.

8. User Rights

Every person using the baji baji platform has the following rights regarding their own information:

8.1 Right of Access

You may find out at any time what information baji baji holds about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Many details can be changed directly from account settings; for other cases, please contact the support centre.

8.3 Right to Deletion

After closing your account, you may request that certain information be deleted. However, some information must be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You may request at any time that marketing communications be stopped. This will not affect necessary account-related notifications.

To exercise these rights, please contact the support centre. Our team is available 24/7 via live chat and email to assist you in Bengali.

9. Protection of Minors' Information

baji baji strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration, and if there is any doubt, confirmation of identity is requested.

If a person is found to be under 21, their account will be closed immediately and any stored information will be deleted appropriately. Our detailed responsible gaming policy can be found on the Responsible Gaming page.

10. International Data Transfers

Although baji baji is primarily a Bangladesh-focused platform, some information may be processed on servers located in other countries due to technical infrastructure requirements. In such cases, the relevant service providers are contractually required to maintain international data protection standards.

11. Changes to the Policy

baji baji may update this privacy policy when necessary. For significant changes, registered users will be notified by email or via a notice upon logging into their account. Continued use of the service after a revised policy takes effect will be taken as acceptance of the updated policy.

For answers to general questions about using the service, visit our FAQ page, which compiles answers to common questions about accounts, payments, and bonuses.

12. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team:

Live chat: 24 hours a day, 7 days a week — in Bengali and English
Email: [email protected]

We aim to respond properly to all requests. Our team is ready to assist you with any matter concerning your personal information.